Refund & Cancellation Policy
At MaTV, we are committed to providing reliable services and a positive customer experience. We aim to make our refund and cancellation process clear, fair, and transparent.
1. Refund Eligibility
Customers may request a refund within 14 calendar days from the date their subscription begins.
To be eligible for a refund, the request must be submitted within this 14-day period and must relate to the subscription or service purchased.
2. After the 14-Day Period
Refund requests submitted after the 14-day refund period will generally not be eligible for a refund, except where required by applicable law.
3. Cancellation
Customers may request cancellation of their subscription by contacting our support team at:
Cancellation requests will apply according to the terms of the subscription purchased. Cancelling a subscription does not automatically qualify the customer for a refund unless the request meets the conditions of this Refund Policy.
4. Refund Processing
Approved refunds will normally be processed within 1–3 business days after the refund has been confirmed.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.
5. How to Request a Refund
To request a refund, please contact:
Please include:
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Your full name
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The email address used for the purchase
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The date of purchase
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The service or subscription purchased
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The reason for your refund request
We may request additional information when necessary to verify the purchase and process the request.
6. Misuse or Abuse of Services
Refunds may be refused where there is evidence of fraudulent activity, intentional misuse of the service, unauthorized use, or other abuse of the service.
7. Questions and Support
We value our customers and aim to resolve concerns fairly and efficiently. If you have any questions regarding this policy or your purchase, please contact our support team at:
This Refund & Cancellation Policy may be updated from time to time. Any changes will be published on this page.
Last updated: August 2026