Digital Service Delivery Policy
At MaTV, our services are delivered digitally. We do not ship physical products.
Digital Service Delivery
Depending on the service or subscription purchased, access or service delivery may be provided through:
Online learning resources
Digital materials and resources
Online support
Remote professional guidance
Other digital services described on the relevant service or subscription page
After a successful purchase, customers will receive the information required to access or use their purchased service.
Subscription Access
For subscription-based plans, access is provided for the duration specified at the time of purchase.
The subscription period begins according to the terms displayed on the relevant plan or checkout page.
Service Requests
For services that require direct communication or additional information from the customer, we may contact the customer using the email address or contact information provided during the purchase process.
Customers are responsible for providing accurate contact information.
Delivery Times
Digital access is generally provided after successful payment. Where a service requires additional preparation or customer information, the expected delivery timeframe will be communicated to the customer.
Specific delivery times may vary depending on the service purchased.
No Physical Shipping
MaTV does not currently ship physical products. Therefore, no physical shipping address or delivery fee is required for our digital services.
Contact Us
For questions regarding service access or delivery, please contact our support team:
We will make reasonable efforts to assist customers with access or delivery issues as quickly as possible.